Terms & Conditions

Last updated: 1 September 2026 Status: draft pending counsel and management approval Proposed effective date: on approved publication Version: 1.3-draft

These Terms and Conditions ("Terms") govern your access to and use of the website at llm-machines.com and any related pages, content, demos, and contact channels operated by the entity trading as LLM Machines ("LLM Machines", "we", "us", or "our"). The exact legal entity name and company details must be verified from the Croatian court register before publication.

This source is not approved for publication or customer reliance. The legal identity fields and the counsel and management decisions identified below must be completed before the status or noindex controls are removed.

These Terms state the conditions for using the public website. A hardware or Service contract is formed only through a signed Master Service Agreement ("MSA") and Order Form, together with a Data Processing Agreement ("DPA") where applicable. Browsing the website does not create an order or amend a signed agreement. If a signed agreement conflicts with these Terms, the signed agreement controls the Customer engagement.

1. Who we are

Legal name: Pending verification from a Croatian court-register extract before publication Registered office: To be inserted from a verified Croatian court-register extract before publication Court register and registration number: To be inserted from the verified extract before publication Tax / VAT identifier: To be inserted where legally required before publication Website: llm-machines.com General contact: hello@llm-machines.com Privacy contact: privacy@llm-machines.com Security and incident contact: security@llm-machines.com

LLM Machines specifies, resells, configures, and maintains customer-controlled AI inference appliances for European enterprises. Each Appliance provides local model inference, documented Application APIs, operational controls, and an observability layer inside Customer infrastructure. Customer applications and workflows remain outside the standard Product.

2. Definitions

"Appliance" means the GPU server hardware (built on enterprise-grade Supermicro components from authorised suppliers) resold to the Customer, together with the configured Inference Core installed on it.

"Customer" means the legal entity that has signed an MSA and Order Form with us.

"End User" means an individual authorised by the Customer to use the Appliance (e.g. employees, contractors).

"Service" means the support, signed offline updates, monitoring assistance, security maintenance, and other activities described in the MSA, Order Form, and Day-1 Onboarding playbook.

"Core Appliance" means the Appliance and supported Inference Core, including local inference, the Product edge, operational Console, identity and Application credentials, observability, and lifecycle tooling.

"Application" means a Customer-selected application or harness connected to the Core Appliance through the documented Application API.

"Application API" means the supported interfaces for listing available models and sending streaming or non-streaming Chat Completions requests, as documented for the applicable release.

The term "Chat Completions" identifies the documented inference API protocol that Customer-selected applications and harnesses use to access approved local models. The Customer selects and operates the connected application, with any LLM Machines integration work separately scoped.

"Inference Core" means the first-party and third-party software configured on the Appliance for Product edge enforcement, model serving, gateway and access policy, operational administration, observability, updates, backup, recovery, and support, together with validated configuration, signed manifests, deployment automation, and operational playbooks.

"First-Party Product Source" means original Product source authored by LLM Machines and classified as first-party in the applicable release materials. It excludes third-party software, upstream-derived source where an upstream licence governs, model weights, Customer data, credentials, private release infrastructure, commissioning configuration, trademarks, logos, brand assets, and website editorial or creative content.

"Maintenance Entitlement" means paid access to future qualified releases, recovery retrieval, and support as stated in the signed MSA and Order Form. It is separate from the licence governing already delivered First-Party Product Source and does not act as a runtime kill switch.

"Consulting Services" means separately scoped advisory, proof-of-value, or integration work described in a signed Statement of Work with its own deliverables, measurable acceptance criteria, pricing, and post-handoff responsibility boundary.

"Customer-Premises Deployment" means the physical configuration in which the Appliance is installed at a site or data centre controlled by the Customer.

3. Use of the website

You may use the website to learn about our offering, request a demo, and contact us. You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use of the website.

These website-use conditions apply to website content. Product source delivered under a stated software licence is governed by that licence and the applicable signed agreement.

You must not:

• attempt to gain unauthorised access to the website, the servers on which it is hosted, or any connected database;
• introduce malicious code or attempt to disrupt the website's operation;
• scrape, harvest, or extract data using automated means in a manner that exceeds reasonable use;
• use website content to develop a product or service that competes with LLM Machines.

We reserve the right to suspend access to the website at any time, with or without notice, for maintenance, security, or any other operational reason.

4. Our offering

LLM Machines sells and supports customer-premises AI appliances and an associated managed service. This website description is informational. The binding commercial, technical, warranty, support, delivery, and service details are contained only in the signed MSA and Order Form for each Customer.

Hardware. We remain the Customer-facing reseller and solution coordinator. Enterprise-grade Supermicro hardware is fulfilled through an authorised distributor identified in the Order Form. We do not hold speculative inventory. Customer payment terms must fund the distributor-backed order unless the Order Form expressly states otherwise. Title, delivery, manufacturer warranty, distributor warranty, and any LLM Machines coordination obligations are stated separately in the Order Form. LLM Machines may assist with diagnosis and warranty coordination but does not replace the manufacturer or distributor warranty.

Product software. The complete Product is not offered as a single open-source work. The Inference Core combines First-Party Product Source with third-party software. First-Party Product Source is source-available under the unmodified PolyForm Internal Use License 1.0.0. Third-party software remains under its existing upstream licence. Section 10 and the Important Notices state the draft rights boundary.

Service. The Service covers the activities defined in the MSA and Order Form, including support, signed offline updates, monitoring assistance, security maintenance, and operational guidance. Remote access is disabled by default and may be enabled only with explicit Customer authorisation for a time-limited and audited support session.

Customer-controlled deployment. The Core Appliance is deployed only within infrastructure controlled by the Customer, whether at the Customer's own site or at a data centre contracted and controlled by the Customer. LLM Machines does not provide an LLM Machines-operated cloud, hosted inference service, or managed colocation service under these Terms. Customer workload content is processed within the Customer-controlled environment.

Customer Applications. Customer-selected chat clients, developer tools, workflow systems, connectors, and business applications are outside the standard Inference Core. The Customer or applicable third-party vendor is responsible for their selection, licensing, installation, configuration, updates, availability, data retention, permissions, tool effects, and legal terms. Dated compatibility findings and an API smoke test do not constitute general certification or a compatibility SLA.

Consulting Services. Workflow or business-application integration is not included automatically in the Service. LLM Machines may provide separately contracted Consulting Services under a signed Statement of Work. The Statement of Work must define the business objective, scope, measurable acceptance criteria, price, handoff, and post-handoff owner.

5. Orders and engagement

The standard engagement path is:

1. Discovery. We hold introductory calls to understand the inference workload, model, capacity, availability, operational, and customer-application API requirements.
2. Quote and Order Form. We issue a written quote and Order Form sized to the production deployment.
3. MSA and DPA execution. Both documents are signed before any hardware ship date or any access to Customer data.
4. Pre-flight. We complete the discovery questionnaire and pre-flight checklist set out in the Day-1 Onboarding playbook. Sign-off in writing is required before shipment.
5. Configuration and deployment. We perform the phased work described in the Day-1 Onboarding playbook, including distributor-backed hardware delivery coordination, infrastructure validation, local inference configuration, Application API connectivity, observability, update, backup, recovery, validation, training, and handoff.
6. Optional consulting. Any workflow or business-application integration requires a separate signed Statement of Work and is not a condition of standard Appliance acceptance.
7. Operational review. A review of usage metadata, system health, open actions, capacity, and the agreed operational cadence.

No order is binding on us until both parties have signed the Order Form and MSA.

6. Customer responsibilities

The Customer is responsible for:

• providing accurate information in the discovery questionnaire and pre-flight checklist;
• making the physical site, power, network, and identity-provider preconditions ready in accordance with our published specifications;
• maintaining a designated IT contact and an authorised administrator;
• managing End Users, including provisioning, deprovisioning, and access controls within the Customer's identity provider;
• using the Appliance only for lawful purposes and in compliance with applicable laws (including the EU AI Act, GDPR, NIS2 transposition law, and the Data Act);
• protecting Application credentials and maintaining the security and supported configuration of connected Applications and workflows;
• ensuring End Users comply with the acceptable use restrictions set out in Section 7.

7. Acceptable use

The Customer and its End Users must not use the Appliance, the Inference Core, or any output produced by the system to:

• use an AI system in a manner prohibited by Article 5 of Regulation (EU) 2024/1689 (the EU AI Act), as amended and applicable from time to time;
• generate or disseminate content depicting child sexual abuse material;
• create non-consensual intimate imagery of real persons;
• infringe intellectual property rights, including by reproducing copyrighted works without authorisation;
• breach any applicable law concerning privacy, data protection, sanctions, or export controls;
• compromise the security, integrity, or availability of any third-party system or network;
• mislead End Users into believing they are interacting with a human when they are interacting with an AI system, except where such interaction is obvious from the context.

Each party's EU AI Act role is determined by its actual activities and applicable law. The Order Form may document the intended allocation, but it does not displace a statutory role. Each party performs the obligations attaching to its role, and the parties cooperate on use-case classification, technical information, transparency, and compliance where required.

We may suspend the Service in the event of a material breach of this Section 7 that we cannot reasonably resolve through notice and a cure period.

8. AI-generated outputs

Outputs generated by models running on the Appliance may contain inaccuracies, omissions, biased material, or otherwise problematic content. Outputs are not legal, medical, financial, or other professional advice from LLM Machines. The Customer must apply review, human oversight, notices, and controls appropriate to its use case and legal role. LLM Machines remains responsible for obligations that applicable law or a signed agreement places on LLM Machines.

We do not warrant that outputs are accurate, complete, fit for any specific purpose, free of bias, or non-infringing.

9. Data, privacy, and security

Our processing of personal data is described in our Privacy Policy. Roles are determined by the facts and applicable law. Where we process Customer personal data solely on documented Customer instructions, we act as a processor and that processing is governed by the signed DPA. Nothing in these Terms overrides a role assigned by law.

The signed MSA, Order Form, DPA, and release documentation define the binding controls. The intended supported boundary is:

• Nothing leaves your infrastructure. Within the supported Core Appliance boundary, inference requests, model responses, tool arguments, tool results, operational metadata, and audit records remain inside Customer-controlled infrastructure;
• LLM Machines does not host the Customer's inference or control plane for that workload;
• LLM Machines-managed components are configured not to retain prompts, model responses, tool arguments, tool results, or request and response bodies;
• keeping remote support disabled by default and requiring explicit, time-limited, and audited Customer authorisation before access;
• implementing the technical and organisational measures specified in the signed agreement and applicable release documentation; and
• notifying the Customer of a personal-data breach without undue delay and within any stricter deadline expressly stated in the signed DPA. Any separate statutory report to AZOP or a competent CSIRT is made by the party on whom the applicable law places that duty.

10. Product source and third-party software licences

The complete Product is not offered under a single software licence. Original First-Party Product Source is source-available under the unmodified PolyForm Internal Use License 1.0.0. Subject to the delivered licence text and signed agreement, that licence permits the Customer to use the delivered First-Party Product Source for its internal business operations and to make internal changes and new works based on it. It does not permit distribution, sublicensing, or transfer of that licence to another party.

Third-party applications, libraries, images, vendored source, upstream-derived source, and other upstream material remain governed by their existing upstream licences. Nothing in these Terms, the MSA, or the PolyForm licence replaces, narrows, or relabels an upstream licence or its notice, source, or redistribution obligations.

Maintenance Entitlement is separate from source licensing. Expiry, grace, or freeze status may control future vendor grants, downloads, recovery retrieval, and support as stated in the signed agreement. It does not stop an existing Appliance, invalidate an already delivered source licence, or expire an exported recovery capsule.

LLM Machines names, trademarks, logos, brand assets, and website editorial and creative content are outside the First-Party Product Source licence unless expressly licensed. Model weights, Customer data, credentials, signing keys, private release infrastructure, and Customer-specific commissioning configuration are also outside that licence.

Copyright © 2026 LLM Machines. The "all rights reserved" statement applies only to website editorial and creative content, LLM Machines branding, and other material expressly excluded from the Product source licence and owned by LLM Machines, except where a separate licence or third-party right applies. It does not replace or narrow the PolyForm licence for First-Party Product Source or any upstream licence for third-party material.

This draft website does not itself grant a Product licence. Binding rights arise from the exact delivered licence text, applicable upstream licences, signed MSA and Order Form, and release materials. See the draft Important Notices for a concise boundary summary.

11. Fees and payment

Fees, payment terms, currency, invoicing arrangements, taxes, suspension rights, and any protected Service activities are governed only by the signed Order Form and MSA. No price or payment obligation is created by this website.

12. Term, termination, and switching

The term, renewal, termination, Customer-owned export, and transition assistance are set out in the signed MSA and Order Form.

Where and to the extent a Service qualifies as a "data processing service" under Article 2(8) of Regulation (EU) 2023/2854 (the Data Act), Chapter VI applies. The written contract will include the applicable switching terms, including:

• a notice period not exceeding two months and a transitional period not exceeding 30 calendar days after that notice period;
• if the 30-day transition is technically unfeasible, notice and justification within 14 working days and an alternative period not exceeding seven months; and
• from 12 January 2027, no switching charges, with any earlier reduced charge limited as required by Article 29.

Whether a particular LLM Machines activity is a data processing service within that Regulation must be assessed from the facts. These Terms do not present the Customer-Premises Appliance as automatically in scope.

On termination, the Customer retains ownership of the Appliance. Any assistance to remove LLM Machines access, export supported configuration and metadata, or transition operation is provided as stated in the signed agreement and as otherwise required by applicable law.

Termination or expiry of maintenance does not stop the existing Appliance or invalidate rights already granted under the delivered First-Party Product Source licence. Access to future releases, recovery retrieval, and support follows the signed agreement.

13. Warranties

The public website and its informational content are provided on an "as available" basis to the extent permitted by law. We do not warrant that website content is complete, uninterrupted, error-free, or suitable for a particular purpose.

Appliance, Inference Core, Service, Consulting Services, output, and manufacturer warranties are created only by the signed MSA, Order Form, any applicable Statement of Work, applicable software licences, and supplier warranty documents. These website Terms do not add to or reduce those signed warranties.

14. Website liability

To the maximum extent permitted by applicable law, we are not liable for loss arising solely from reliance on general public website content where the relevant technical, commercial, or legal detail is stated to be subject to a signed agreement or professional advice.

Liability relating to an Appliance, Service, Order Form, MSA, DPA, confidentiality obligation, indemnity, or Customer engagement is governed only by the applicable signed agreement. This website does not impose a liability cap on a signed agreement.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded.

15. Indemnification

No Customer indemnity is created by browsing the website. Any indemnity relating to an Appliance, Service, acceptable use, confidentiality, or intellectual property must be stated in the signed MSA or another signed agreement.

16. Confidentiality

Public website content is not confidential. Confidentiality obligations for information exchanged during discovery, contracting, deployment, or support arise under a signed non-disclosure agreement, MSA, or other signed document, or under applicable law.

17. Force majeure

Force-majeure terms for an Appliance or Service are governed by the signed MSA and Order Form. Browsing the public website does not create a Service performance obligation.

18. Compliance with laws

Each party must comply with the laws that apply to its actual role and activities. Depending on the Customer, use case, company status, and service classification, relevant laws may include:

• EU AI Act, Regulation (EU) 2024/1689;
• GDPR, Regulation (EU) 2016/679 and applicable Croatian law;
• Croatian law transposing NIS2, if the relevant party and activity are in scope;
• Data Act, Regulation (EU) 2023/2854, to the extent its relevant chapter applies; and
• applicable export-control and sanctions regimes (including EU sanctions and, where relevant, US Export Administration Regulations covering hardware components).

The Customer warrants that it is not subject to applicable EU or UN sanctions and will not export or re-export the Appliance to a sanctioned destination or person.

19. Changes to these Terms

We may update these website Terms prospectively. The "Last updated" and effective dates identify the applicable website version. An update does not amend a signed Customer agreement except through the amendment procedure in that agreement.

20. Governing law and jurisdiction

The proposed governing law and forum for these website Terms are the laws of the Republic of Croatia and the competent Croatian court. The final forum wording requires Croatian counsel approval before publication.

Nothing in these Terms removes mandatory rights or jurisdiction rules that apply by law.

21. Contact

Questions about these Terms can be sent to:

LLM Machines Legal entity, registered office, and register details: pending verified company extract before publication Email (general): hello@llm-machines.com Email (privacy): privacy@llm-machines.com Email (security): security@llm-machines.com Website: llm-machines.com

The email-routing and mailbox-provider review must be completed before these addresses are relied on as sole legal, privacy, or incident channels.

Draft for business-to-business review. These Terms are not effective, approved for publication, or a legal opinion. Qualified Croatian counsel and an authorised management approver must complete the open fields and approval record before publication.